Differences in Telkom call center over phone and social media
As one of the companies in the state-owned enterprise category (BUMN), call centers must be considered to be operated by the company. It is not without reason that a company as large as Telkom is obliged to provide interactive telephone and digital communication services. This is because there are many consumers who use Telkom services in Indonesia.
And if consumers encounter problems or problems with the use of Telkom products, the first step consumers have taken is to contact the call center service. So indirectly, this call center service serves as an information center regarding ailments experienced by mobile operators.
In addition, consumers are also entitled to complain about services that do not comply with the procedure. In the process, consumers can also send criticism and feedback through call center services to be used as an assessment material at the Telkom company.
Why should each company provide call center services?
Referring to government regulations, every large company that has a fairly large consumer base must actually provide call center services. The goal is to facilitate management if consumers run into problems utilizing the company’s services.
One of the big companies that provide call center services is Telkom. Each company has its own policy regarding the provision of integrated information centre services. The service has the primary role of explaining to consumers the solution to the problem you are experiencing.
In addition, Telkom’s call center is also obliged to comply with all notices of complaints filed by consumers. And not to be forgotten, the task of this call center must be to record all the inputs, criticisms and tips used as referral or evaluation materials for the company.
Risks of companies that do not provide call center services
There are some risks that must be borne by some companies that do not provide call center services. If left without a solution, there will be a long-term and completely fatal risk. That’s why these are some of the risks of the absence of call center services provided by some companies. These include the following:
- Received a reminder from the government
The first risk, of course, received a harsh rebuke from the government. This is because companies are made to provide call center services so consumers can file complaints directly via an interactive phone or email via social media.
- Lack of trust in the eyes of consumers
The lack of trust in the eyes of consumers is the second risk for companies that do not provide call center services. This is because this call center service makes it easier for consumers to file complaints about the company’s services. Like the Telkom call center that consumers always contact to know about product information.
- It’s hard to gauge the company.
And the last risk is that the company is difficult to assess. This is because the company does not have data on consumer complaints. Therefore, to enhance the quality and performance of the company, input, criticism and feedback are needed from consumers.
Telkom call center will be one of the interactive services based on phone and digital mail
In general, these large companies in Indonesia provide interactive call center services. Typically, this interactive service is a national call center or calls within the state. This is because Telkom customers are only in Indonesia. That’s why all calls to the call center are domestic.
In addition to interactive calls, Telkom’s call center service has now “evolved” and is available in digital format. So anyone can easily send complaints, criticism and suggestions to the PT.
Telkom through a social media call center. Telkom’s call center is now accessible through digital media. So, millennials can communicate all product-related issues through digital media such as Twitter, Instagram or Facebook.
This step is believed to be able to reach consumers widely. This is because Telkom’s consumers are not just adults. But also millennials who are always actively using social media.
With Telkom’s Social Media Call Center , it is hoped that it can solve the problems or barriers that consumers experience quickly and safely. So consumer confidence and satisfaction with Telkom’s products increased.
Differences in Telkom call centers via interactive phone and on social media
Both types of call centers from PT. Telkom is very different in terms of management. Even if it’s different, you still have the convenience of contacting Telkom’s call center service.
The first difference is that the call center through this interactive phone connection is charged by the operator. Then you need to provide enough credit to contact the call center service via an interactive phone connection. At the same time, this call center through social media only uses the online data sharing. So it’s cheaper in terms of cost.
The second difference is that the call center service through this interactive phone connection will get a fairly rapid response. In fact, in some cases it can be resolved by information service provider pt. Telkom. Therefore, it is not necessary to come to the next article to overcome the obstacles that arise.
At the same time, the call center on social media that Telkom makes is taking the time to respond to any complaints, queries or complaints that come through the direct messaging feature. Therefore, the process of troubleshooting reported through Telkom’s call center via social media is a little slower than interactive phone lines.
The third difference is that call center services that use this interactive phone connection are sometimes difficult to connect to. This is due to a large number of incoming calls. So the officer can’t connect to the phone connection you’re making. For this, it is recommended to contact the call center regularly.
Meanwhile, the messages you deliver through this social media call center can be received by the boss. Quickly, the officer will quickly respond to any messages related to complaints about telkom products. If you require special handling, you will receive a complaint number so that the complaint can be handled by an interested party.
How to contact Call Center U.S. via interactive phone and social media
In fact, anyone can contact the PT call center. Telkom, especially consumers who have product problems. How to contact him is also very simple. For those who wish to contact the call center via interactive telephone connection, please use a smartphone or landline.
After that, press the Telkom call center number immediately on 147. Then there will be a customer service team that directs you to submit complaints, criticisms or suggestions. Typically, conversations between call centers and consumers will be recorded to improve the quality of affiliated businesses.
If you file a complaint through Telkom’s call center via social media, you will only need to send messages via direct messages to TelkomIndonesia (Twitter), TelkomIndonesia (Instagram) and Telkom Care (Facebook) accounts.
Make sure the call center accounts you contact have a blue check mark. This is because telkom accounts that are verified and managed by call center managers have a blue check mark.
Pt. Telkom is one of the state-owned enterprises. That is to say, society is governed by the state. So tidak wonders if this state-owned company provides call center services to serve complaints, complaints, criticisms and suggestions from consumers. Now Telkom provides complaint services digitally. Thus, telkom call center can be contacted easily and actively for 24 hours.