How to contact the Call Center of Permata Bank is surprisingly easy
How to contact the call center of the permata bank is not as difficult as it seems. Some people find it difficult because they don’t know how. In fact, if you can contact this call center, the person should know that the method is very easy. When you contact the call center, customers need to help you a lot.
Indeed, the response of the call center is very fast in the resolution of various problems. It is not appropriate for us not to contact him when you are in banking business. This is because the problem will not be completely solved even if you have discovered it from many elements. This is because, the information is valid.
It will be easier if you contact the call center of the permata bank. This is because, the question will be answered directly by CS. The answer to CS is certainly official and similar to the answer that will be found when it comes directly to the bank. Therefore, make sure you know how to contact the CS.
How to contact the call center by phone
The first way to contact the call center is of course by phone. The bank’s GEM divides its services into several contacts. The first service is provided called PermataTel. This is the most common type of service that can be used by anyone. PermataTel itself is available on two contacts.
The first contact is for domestic needs while the second contact is for foreign needs. For the first contact, you can contact him at 1500-111. As for the second you, you can contact him at +6221-1500-111. You can contact the Call Center of Permata Bank at any time.
This is because, cs both services are available for 24 hours. In fact, the availability of cs for 24 hours is not only for the petamater service. Other services such as priority banks and preferred banking services are also available for 24 hours. However, the contact between the two is obviously different from that of PermataTel.
For priority banks, you can contact him at 1500-100. The number is intended for domestic purposes. Meanwhile, if you are abroad, you should call +6221-1500-100. The priority of the bank itself is not accessible to the general public. Its services are intended only for priority customers.
This limited service also belongs to young people who prefer banking. This is a premium service that can only be used by Premium customers. There are also two types of numbers depending on where the customer is contacted. If you are in the country, customers can call 1500-110.
Meanwhile, abroad, customers can contact +6221-1500-110. Although the service is available for 24 hours, there is a difference when you contact it during business hours and other hours. During working hours, the amount of CS availability is for more. This makes the phone very rarely stay there.
ContactCall Center can alsobe and other ways
In addition to the phone, you can also contact the call center of the permata bank in other ways. The first way is to take advantage of email. The official email address of Permata Bank itself is care@permatabank.co.id. To contact them by email, first log in to your personal email address.
Next, create a new message and enter the address you want to access. Don’t forget to also enter the complaint or questions to give. In the message area, write down the experienced question in detail. Don’t forget to also enter a personal contract from the full name of the account number.
When receiving an email from a consumer, the call center of the permata bank will understand the meaning of the email as well as possible. In addition, it still needs a waiting time until CS provides the best response. Therefore, make sure that the questions provided are as detailed as possible. This method can make it easier for CSs to understand complaints.
This obviously makes the sent message faster to reply. Apart from email, you can also contact permata banks via social media. One of the most active social media banks is Twitter. Contacting him via Twitter isn’t too difficult either.
First, prepare personal data and accounts as completely as possible. When you’re ready, log in to your personal Twitter account. After entering, look for the official account of the bank. The official account itself is @permatacare. The official account of the permata bank call center has features like other official accounts on Twitter.
When they find the account, you can be contacted in two ways. These methods are included via DM and mention. For privacy issues in nature, you can use DM as it is necessary to include certain personal data such as when making contact by e-mail. But for those who are in the nature of the issue, it is enough to mention it directly to the @permatacare.
Other call center information
There are often questions related to the permata bank call center. One of the most common questions was about expenses when communicating with a call center. Please note that there is a percentage each time you call the number. Of course, the rates are different when you are contacted at home and abroad.
When contacted abroad, interlocal rates will be used. Meanwhile, if you contact domestic, rates vary depending on the SIM card used. In fact, contact via email and social media is an external means that can be selected when the customer does not have credit in stock.
With this, complaints can still be expressed even if it is not as fast as using the phone. In fact, the bank’s own call center is developing a technology called Voice ID. With this technology, the verification of aerial data on the phone can run faster. Some consumers complain about the verification of this data.
This is because verifying the data takes a lot of time, so it consumes a large amount of customer credit. With the presence of the voice ID, the verification of the data is not actually done orally. However, the system will detect the voice by making the call.
With this detection, the system will immediately know if the caller calling this is you or not. But to use the Voice Insights service, you need to record the voice first. The recording of this survey conducted at PermataTel above explained that the phone number is 1500-111.
Be sure to contact him if there is a problem
Do not contact the permata bank’s call center if there is a problem. Under certain conditions, contacting the call center becomes oblivite. An example is when your atm card is valued or lost. if this happens, contact the call center directly to block the atom card.
If this block is not made, the ATM may be used by another party and the rest of it may be lost immediately. Blocking it using a call center can be the best prevention effort. In addition to blocking atomic cards, you should also contact the call center if there are any urgent conditions.
For example, ATMs are often disrupted even if you are going to make large payments. It is not good to wait for the ATM to recover, as the timing cannot be determined. It would be best if you contacted the call center. This is because the call center itself provides transfer features and payments to various services.
With the profit you will get by contacting him, make sure to save the contacts at the bank on a personal mobile phone. It will be very useful if at any time you have a sudden need. This way, you don’t need to search for the permata bank call center contact when you need it.